Customer Survey Around the World Flights and Customized Vacations from World Travellers' Club
Hello,

We at World Travellers' Club are very committed to continually enhance our service and monitor the travel products we sell. We very much appreciate your taking the time to complete this survey and provide us with valuable feedback.

Please give us your candid opinion on these areas:  Your agent, how accurately your booking instructions were carried out, our methods of operation and of course the quality of the travel services you booked (i.e. airlines, hotels etc).

We are committed to reviewing each survey carefully and assure you that your opinion will make a difference. Once again, we really appreciate your taking the time in completing this survey and look forward to providing you with excellent service in future.

Thank you very much!

The World Travellers' Club Team

I would rate my Agent's courtesy and helpfulness as:

Absolutely Awful!
Needs Improving.
OK
Good Job!
Wow! Awesome!

The responses from my Agent's were generally

Very slow, needed to be chased!
Could be more prompt.
Timely - met my expectations.
Quite prompt - good job!
Blazing fast - Awesome!

The quality of information about the trip (e.g. rules, restrictions, tips etc.) from my Agent

Very poor. I was told nothing!
More information should have been provided.
Yes, I got adequate information.
I was well informed.
I had information and tips flowing out of my ears - wow!

My Agent's knowledge of the destination and product was

Very poor.
Could have been better.
OK
Pretty Good.
Awesome!
My travel documents were received in a timely manner:

Not at all - it was a nail biting event!
They could have got here sooner.
Yes, I was satisfied with the delivery time.

My travel documents were accurate and complete?

No - there were errors or they were incomplete
Yes - they were in order

My air / hotel / car / tour reservations were

Badly messed up - there were several errors!
 Generally OK, but there was an error or two.
 Perfect - exactly as I had expected.

 These are some examples of errors in my booking or gaps of information or other areas where I feel my Agent slipped up:
In my opinion, the booking process could be improved by
The airlines I flew on were

Awful, I'd never fly them again!
OK
Good value for money.
Excellent
Not Applicable (I did not book any air through you)

Any details regarding your comments about airlines, hotels etc. would be very helpful - thanks!

 
The hotels I stayed in were

Awful, I'd never stay there again!
OK
Good value for money.
Excellent
N/A (I did not book any hotels through you)

The sightseeing tours I booked were

Awful, they were a waste of time and money!
OK
Interesting, good value for money.
Excellent
N/A (I did not book any sightseeing through you)

Did the services provided by World Travellers' Club represent good value for money?

No, I think I got a bad deal!
It was satisfactory
Yes, I got what I paid for and then some!
Absolutely, it was awesome!

Would I recommend World Travellers' Club to others or book a future trip with them?

Very Unlikely
Maybe
Absolutely

Here is my contact information:

Name
Street Address
Address (cont.)
City
State/Province
Zip/Postal Code
Country
FAX
E-mail
World Travellers' Club Inc. Specialist agency for customized tours worldwide   Back Home Up Next  

World Travellers' Club Inc. Contact Us
Phone (510) 895-8495 in the Bay Area or (800) 693-0411.  Fax (801) 894-8495
Visit us (by appointment) at 237 Estudillo Ave. Suite 205, San Leandro, CA 94577
All bookings undertaken as per our general Terms & Conditions. Our Privacy Policy  California SOT. #2019434-40